Authoritative credentials, the bedrock of compliant operations

China Xinyou Travel Agency is a comprehensive travel agency formally approved by the Ministry of Culture and Tourism of China, legally holding a valid Travel Agency Business Licence. All relevant qualifications and certificates are prominently displayed on our official website for public verification at any time.
Legal Compliance: Strictly adhering to the Tourism Law and all relevant national laws and regulations, we ensure the legitimacy and legal validity of all travel contracts.
Full Financial Protection: We have deposited substantial travel agency quality assurance funds as mandated, specifically designated to safeguard travellers’ rights and provide robust financial security for your journey.
Integrity Record: The company and its online store operators maintain transparent information with no adverse records on official platforms such as the National Enterprise Credit Information Publicity System. We are a model enterprise recognised for ‘honouring contracts and valuing credibility’.

Official direct sales, a quality commitment from a robust platform

Xinyou Tianxia Travel Online Store is not a third-party aggregation platform, but an official, directly operated online marketplace wholly owned and managed by Xinyou Tianxia Travel Agency. This signifies:
Direct Sourcing: Establishing direct partnerships with major global airlines, hotel groups, local tour operators, attractions, and cruise lines to eliminate intermediaries, ensuring first-hand resources and significant price advantages.
In-house Product Development: Our seasoned product managers and travel experts leverage deep destination knowledge and extensive operational experience to independently design, develop, and launch diverse, high-quality outbound travel products (including group tours, independent travel, bespoke tours, and themed holidays).
Unified Standards: From product design and sales consultation through contract execution to in-trip services and post-trip follow-up, we enforce consistent, rigorous service standards and management protocols throughout the entire journey, guaranteeing uniform service quality.

Comprehensive protection, your reliable support for worry-free travel

Xinyou Tianxia Online Store has established a comprehensive customer protection system spanning pre-sales to after-sales, ensuring your online purchase of travel services is as secure as buying physical goods.
Transparent pricing, all-inclusive rates: Product detail pages clearly list all costs, explicitly stating included and excluded items to effectively eliminate hidden charges and forced shopping. Selected itineraries further promise either ‘shopping-free’ or ‘pure sightseeing with no shopping stops’.
Formal Contracts, Electronic Signing: Upon successful booking, the system automatically generates an ‘Inbound Tourism Contract’ supervised by the National Tourism Administration, bearing a unique contract number. This supports secure online electronic signing and holds full legal validity.
Fund Security, Worry-Free Payments: Integrated with major international third-party payment platforms, the payment process employs secure encryption. All funds enter the company’s supervised corporate account, ensuring clear and traceable fund flows.
Dual Insurance for Enhanced Security: Mandatory Travel Agency Liability Insurance is purchased for every traveller in compliance with regulations. We strongly recommend and facilitate comprehensive personal travel accident insurance for travellers, establishing a dual risk barrier.
Professional Tour Leaders and Local Operators: All group tours are accompanied by experienced bilingual tour leaders holding professional certification. Our domestic Chinese partners are rigorously vetted, licensed operators of the highest calibre.

Professional services, attentive care throughout your journey

Smart Consultation and Booking: Our user-friendly online store features robust filtering capabilities and supports real-time online enquiries. A dedicated team of customer service representatives and travel consultants provides meticulous, round-the-clock advisory services.
Pre-Departure Guidance: Prior to departure, we furnish comprehensive “Departure Notices” and destination guides, with visa specialists offering professional guidance throughout the application process.
Real-Time Response During Travel: Dedicated WeChat service groups connect tour leaders, domestic customer support, and local Chinese guides for immediate coordination and resolution of any travel issues.
Comprehensive Post-Trip Follow-Up: Following the journey, a structured customer feedback mechanism ensures every review and suggestion is carefully addressed, driving continuous service improvement.

Brand reputation and industry recognition

Xinyou Tianxia Travel Agency has garnered numerous accolades from both the industry and consumers for its sound management and premium services, including titles such as ‘Top 100 Travel Agencies Nationwide,’ ‘Consumer Trusted Travel Agency,’ and ‘Best Inbound Tour Service Provider.’ Across mainstream social media platforms and travel-specific sites, it boasts extensive positive reviews and travelogue shares from genuine users, fostering robust word-of-mouth reputation.

China Trust Travel Online Store is more than a transactional platform; it stands as a reliable travel solutions provider founded upon official credentials, underpinned by robust self-operated capabilities, supported by a comprehensive system, and centred on professional service. We understand that trust stems from expertise and transparency. Choosing Trust Travel means choosing a steadfast commitment to a journey that is reassuring, comfortable, and joyful.
Welcome to the official China Trust Travel Online Store, where your next extraordinary world adventure begins!